Posts Tagged ‘Madrid’
Travel Or Tour Package
Faucal-Madrid has recommended to users who request the most information possible when hiring a trip or tour package and have been advised to know the full final price even if it is broken or not, as so established consumer rights in the law, according reported in a statement.
The organization also considered very important to understand the terms of both the advertising pamphlets and contract as to require, as necessary, in case you encounter any problems during the holiday period.
In all commercial information must appear on final price of the entire trip, including the services or goods offered on the same. Despite being a very common practice by the travel agencies, the consumer is entitled to claim in the event that at first suggest a number and then try to apply another.
On the other hand, travel agencies in both the physical and the network must have an identification code which can be viewed tourism law. The code should be followed by an orderly sequential numbering, according to the aging period of the travel agency.
The agencies and tour operator on arrival must give the consumer an effective solution for the hotel contract is complete or has gaps. According Faucal, users have the right to be housed in another of the same or higher and a proportionate reduction in price in relation to the shortcomings, respectively.
For users to leave the contracted services can demand the return of payments made and may be compensated, with 5% of total trip price if the cancellation occurs between 15 and 10 days before with a 15% of total trip price if it occurs between three and ten days before, and 25% of total trip price if it is announced within 48 hours before proceeding.
For delays of more than two hours the consumer will receive food and refreshments and hotel accommodation if necessary. If there was a cancellation of the ticket, the air carrier must provide an alternative flight or, if not possible, other transportation.
In addition, users can demand financial compensation from 250 to 600 Euros, if the flight is canceled, depending on the mileage: 250 Euros for flights of 1,500 km, 400 euro for flights between 1,500 and 3,000 kilometers and all Community flights of more than 1,500 kilometers, 600 Euros for flights of more than 3,500 kilometers performed outside the EU.